Why Redline
Why Redline Managed Services?
Does your IT Guy take too long to answer the phone, or email T Support requests?
Does your computer or internet run slow and your IT guy cannot give you a good answer as to why?
Are your printers always offline and you can never print something when you need to?
Are your computers secure, and when can you point to the last time their security was actually tested?
Has a virus infected your computers, or a bad guy holding your data at ransom?
Do you have a disaster recovery plan so that if there was a fire, or a flood, or other natural disaster, could you recover your data?
Don’t worry, most companies suffer through the same issues and Redline Managed Services can help fix these problems and prevent them from happening in the first place.
What makes Redline Managed Services the right choice for your IT Services , Tech Support and Business Networking needs? Our difference can be found in our Process, Value Based Solutions, Experience as a Trusted Partner for our customers and our Customer Service.
The biggest difference with Redline Managed Services is we answer the phone!
Our Process – Our Difference
Our process is managed by a project manager to ensure things run smoothly and complete on time. We start with our FREE Network Assessment to identify the pain points or areas of neglect in your business. We then listen to your needs and develop a custom solution that fits your specific environment and business IT support needs. Our onboarding process is quick and easy and is scheduled on a Friday so that things can set up over the weekend, so there is no downtime to you, the customer. We then follow up with a check up on the Monday right after the onboarding to make sure things we set up correctly and running smoothly.
Day 0 – Onboarding
Day 15 – Post Onboarding Meeting
Day 30 – Disaster Recovery Assessment
Quarterly – What Are Doing Well, What Do We Need To Focus On?
Value Based Solutions
At Redline we don’t overreach or push services when making recommendations but develop custom solutions that fit your company’s needs and budget. Our services are very cost effective with unlimited technical support options available with certain solutions. With the goal of removing issues from your environment, Redline Managed Services works to remove inefficient items from your network.
Trusted Partner
Redline Networks has built a great reputation with our current and previous clients through communicating and managing expectations throughout the relationship. Our clients range from small local businesses to multiple location regional and national businesses.
Customer Service
Our staff of experts are friendly and knowledgeable in their area of expertise. We aim to provide the highest level of customer service whether it’s on the phone, in person or through our online customer portal. We start by answering the phone, we continue to make the IT Support process easy for the end user by making the person that answers the phone, fix the problem, we don’t do phone shuffle.